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  1. When should I place my order?
    • We request that you order is placed a minimum of two weeks prior to the event date for specialty cakes. 
  2. Do you offer consultations and tastings?
    • We charge $50 for up to 2 people, with 3 cake flavours, 3 frosting flavours. We will bake the cake into cupcake forms and have frosting for you to mix and match.
  3. Do you rent cake and cupcake stands?
    • We do not rent stands at this time. 
  4. What method of payment do you accept?
    • We accept Visa, MasterCard, Debit, Cash and cheques made out to E & R Sweetery Corp.
  5. When do you require payment to be complete?
    • Payment must be completed either prior to the event date delivery or upon pickup.
  6. Can I choose more than one cake/cupcake flavour? will that cost me extra?
    • Cupcakes are 1 cake flavour and 2 icings per dozen
    •  Cakes with multiple tiers can be made with additional flavours for a fee
  7. Can I order a cake on short notice?
    • If we have availability then we would be happy to fulfill your order however, additional fees may apply.
  8. How much deposit do you need?
    • We require a 50% deposit on orders exceeding $250 and your date will not be reserved until it is paid. This deposit is non-refundable.
  9. Do you accommodate allergies or dietary restrictions?
    • We will absolutely try our best to accommodate allergies and dietary restrictions, although we cannot guarantee cross contamination of any of our products.
  10. Do you deliver?
    • Yes we do! Delivery fee depends on the location of the event. Send us the address and main intersection and we can send you a quote for that.
  11. Can I order a cake with false tiers to cut down costs?
    • False tiers are available to add to your cakes to reduce serving sizes while keeping the overall look of your cake. However, fake tiers still need to be decorated, therefore the cost does not significantly decrease.
  12. What is your cancellation policy?
    • We require at least 72 hours notice of cancellation for most orders. For wedding cakes and other large orders, at least three weeks notice is required. Your initial deposit will not be refunded.
  13. Order pick ups
    • When placing your order we ask for a 1 hour time frame for order pickups. All orders are freshly baked so it is important for us to know an the time for pickup.
  14. Do you offer kosher?
    • We do not offer kosher products at this time.
  15. Are you nut free?
    • We are NOT a certified nut-free bakery. We do not bake with any nuts in our products but we cannot guarantee cross contamination or that our suppliers are nut free.